Terms of Use

1. Acceptance of Terms

By accessing or using IIMAGINE.AI (the “Platform”), including the website at iimagine.ai, app.iimagine.ai, api.iimagine.ai, any associated desktop applications, embeddable widgets, and APIs (collectively, the “Services”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree, do not use the Services.

We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the revised Terms. Material changes will be communicated via email or in-platform notification at least 14 days before taking effect.

2. Eligibility

You must be at least 18 years of age to use the Services. By using the Platform, you represent that you meet this requirement and have the legal capacity to enter into a binding agreement. If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

3. Account Registration and Workspaces

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your login credentials and for all activity under your account.

The Platform operates on a workspace model. You may have a personal workspace and participate in organisation workspaces. Data within a workspace is shared with all members of that workspace. You are responsible for managing workspace membership and access.

You must notify us immediately if you suspect unauthorised access to your account.

4. AI Advisory Services — Disclaimer and Limitation of Liability

AI Can Be Wrong. AI Outputs can be inaccurate, incomplete, outdated, misleading, or entirely fabricated (“hallucinated”). The quality of AI Outputs depends on: the underlying AI models, which are developed and operated by third parties that we do not control; the data, context, and instructions you provide to the Platform, which we also do not control; and the inherent limitations of current AI technology.

You Are the Decision-Maker. The AI is an advisor. You are the decision-maker. You must independently verify any AI Output before relying on it or acting upon it. No AI Output should be treated as a substitute for qualified professional advice from a licensed human expert in the relevant field.

No Liability for AI Outputs. To the maximum extent permitted by law, we disclaim all liability for decisions made based on AI Outputs, actions taken or not taken based on AI Outputs, financial losses or any other damages arising from reliance on AI Outputs, and inaccuracies, errors, omissions, or hallucinations in AI Outputs.

Model Changes. The AI models available on the Platform may change at any time. Model providers may update, deprecate, or alter model behaviour without notice to us. We cannot guarantee consistency of AI Outputs over time.

5. AI Agents — Additional Disclaimers

The Platform allows you to create and deploy AI agents that can perform multi-step tasks, including interacting with connected third-party platforms on your behalf.

Agent Behaviour Is Not Guaranteed. Agents operate using AI models and follow instructions you configure. However, agents may perform actions incorrectly, incompletely, or in ways not intended; may misinterpret instructions or context; may take actions that were not explicitly requested; and their performance depends on AI models we do not control and on the quality of instructions and data you provide.

Your Responsibility. You are solely responsible for the instructions, tools, permissions, and data you provide to your agents; reviewing and approving agent actions; any consequences of actions taken by agents operating under your account; and configuring appropriate approval policies for sensitive operations.

We are not liable for any damages, losses, or consequences arising from agent behaviour, including but not limited to: emails sent, calendar events created, data modified, posts published, or any other action taken by an agent on connected platforms.

The Platform provides human-in-the-loop approval mechanisms for agent actions. We strongly recommend requiring approval for any action that sends communications, modifies data, or makes financial commitments.

6. Subscription Plans and Billing

The Platform offers subscription plans with varying features, credit allocations, and usage limits. Plan details and pricing are published on the Platform and may be updated with 30 days notice.

Paid subscriptions are billed monthly in advance. Your billing cycle begins on the date of your initial subscription purchase.

Monthly Included Credits reset at the beginning of each billing period. Monthly credits do NOT roll over to the next month — unused monthly credits expire at the end of each billing period. Monthly credits are consumed before top-up credits.

Top-Up (Purchased) Credits are consumed only after monthly credits are exhausted. Purchased credits do roll over from month to month, but expire 12 months after the date of purchase if not used.

When your credit balance reaches zero, AI-powered features will be unavailable until credits are replenished. Non-AI features (viewing data, managing settings) remain accessible.

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately. Downgrades take effect at the start of the next billing period. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period with no refunds for partial periods.

Subscription fees are non-refundable except where required by applicable law (including Australian Consumer Law). Credit purchases are non-refundable once credits have been consumed.

7. Marketplace

The Platform includes a marketplace where users can browse, install, and publish agent templates.

Templates marked as “Official” are published by IIMAGINE. While we make reasonable efforts to ensure quality, we do not guarantee that official templates will meet your specific needs or perform without errors.

Users may publish their own agent templates to the marketplace. User-published content is the sole responsibility of the publishing user, must comply with the Community Guidelines, is subject to review and moderation, and may be removed at any time if it violates these Terms or Community Guidelines.

Marketplace templates are provided “as is.” We do not guarantee the quality, accuracy, safety, or fitness for purpose of any marketplace listing. Installation and use of marketplace items is at your own risk.

By publishing to the marketplace, you grant IIMAGINE a non-exclusive, worldwide licence to display, distribute, and promote your listing within the Platform. You retain ownership of your original content. You must not publish content that infringes the intellectual property rights of any third party.

8. Content Monetization

The Platform allows you to create public-facing chat widgets powered by your data and charge visitors for access via Stripe Connect.

You are responsible for the accuracy and legality of all content you make available through monetized widgets, and for complying with all applicable laws regarding the sale of digital services in your jurisdiction.

IIMAGINE charges a platform fee on paid interactions processed through content monetization features. The fee percentage is published in the Platform and may be updated with notice.

9. Connected Platforms and Third-Party Services

The Platform allows you to connect third-party services via OAuth. When you connect a service, you authorise the Platform to access and interact with that service on your behalf within the scope you approve.

Your use of connected platforms remains subject to those platforms' own terms of service. We are not responsible for changes to, outages of, or actions taken by third-party platforms. You may disconnect any third-party service at any time.

10. Data and Intellectual Property

Your Data. You retain full ownership of all data, content, and materials you upload, input, or create using the Platform. We do not claim ownership of your data.

Licence to Operate. By using the Platform, you grant us a limited licence to process, store, index, embed, and retrieve your data solely for the purpose of providing the Services to you. This licence terminates when you delete your data or close your account.

AI Training. We do not use your data to train AI models. Your data is processed through third-party AI models for the purpose of generating responses, but is not retained by those providers for training purposes (subject to their respective data processing agreements).

Platform IP. The Platform, its design, code, agent templates, branding, and documentation are the intellectual property of S7 Group Pty Ltd. You may not copy, reverse-engineer, or redistribute any part of the Platform.

Feedback. If you provide feedback, suggestions, or ideas about the Platform, you grant us an unrestricted licence to use that feedback without obligation or compensation.

11. Acceptable Use

You agree not to:

• Use the Platform for any illegal purpose or in violation of any applicable law
• Attempt to gain unauthorised access to the Platform or other users' data
• Interfere with or disrupt the Platform's infrastructure
• Use the Platform to generate spam, phishing content, malware, or harmful material
• Circumvent usage limits, credit enforcement, or access controls
• Resell or redistribute Platform access without authorisation
• Use agents or automation to harass, deceive, or harm others
• Upload content that infringes intellectual property rights
• Upload malicious files or code
• Impersonate other users or entities
• Use the Platform in any manner that could damage, disable, or impair the Services

Violation of acceptable use policies may result in immediate account suspension or termination.

12. Limitation of Liability

To the maximum extent permitted by law, the Platform and Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or secure; that AI Outputs will be accurate, complete, or appropriate; that agent actions will perform as configured or intended; that third-party services will remain available or compatible; or that data processing will be free from errors.

In no event shall IIMAGINE, S7 Group Pty Ltd, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising from your use of or inability to use the Services.

Our total aggregate liability for any claims arising from or related to these Terms or the Services shall not exceed the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) AUD $100.

Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded by agreement.

13. Indemnification

You agree to indemnify, defend, and hold harmless IIMAGINE, S7 Group Pty Ltd, and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from: your use of the Platform; your violation of these Terms; your violation of any applicable law or third-party rights; content you upload, publish, or distribute; actions taken by agents operating under your account; and your use of marketplace listings or content monetization features.

14. Account Suspension and Termination

By You. You may close your account at any time by contacting support or using the account settings. Upon closure, your data will be deleted in accordance with our Privacy Policy.

By Us. We may suspend or terminate your account immediately and without notice if you breach these Terms or Community Guidelines; we reasonably believe your account is involved in fraud, abuse, or illegal activity; your account is used to harm other users or the Platform; or as required by law.

Upon termination: access to the Platform is revoked immediately; remaining credits are forfeited (no refund); data is handled in accordance with the Privacy Policy; and obligations that by their nature should survive (including indemnification, limitation of liability, and intellectual property provisions) shall survive termination.

15. Affiliate Disclosure

The Platform may contain affiliate links or referral relationships with third-party products and services. When you click on an affiliate link or purchase a product or service through our recommendation, we may receive a commission or referral fee at no additional cost to you.

Affiliate relationships may exist in connection with AI model providers and related tools; third-party integrations, software, or services suggested within the Platform; resources, courses, or products linked in marketplace listings or documentation; and partner tools featured in onboarding or help content.

We will clearly disclose affiliate relationships where required by applicable law. The presence of an affiliate relationship does not influence AI advice provided by the Platform. You are never required to purchase through affiliate links, and affiliate links do not affect the price you pay.

Products or services you purchase through affiliate links are subject to the terms and policies of those third parties. We are not responsible for the quality, delivery, or support of third-party products accessed via affiliate links.

16. Dispute Resolution

These Terms are governed by the laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Before commencing formal proceedings, you agree to attempt to resolve any dispute informally by contacting us at legal@iimagine.ai. We will attempt to resolve the dispute within 30 days.

17. General Provisions

These Terms, together with the Privacy Policy and Community Guidelines, constitute the entire agreement between you and IIMAGINE regarding the Services. If any provision is found unenforceable, the remaining provisions continue in full force. Failure to enforce any provision does not constitute a waiver.

We may assign these Terms without your consent. You may not assign your rights or obligations without our written consent. We are not liable for failure to perform obligations due to events beyond our reasonable control.

Notices will be sent to the email address associated with your account. You are responsible for keeping this address current.

18. Contact

For questions about these Terms:

• Email: legal@iimagine.ai
• Platform: app.iimagine.ai (support tickets)