Support

Overview

You can use Support to get help with your account, billing, or technical questions. This area also lets you chat for guidance, access user guides, and submit or track support tickets, so you can get answers faster and keep track of any open requests.

Getting Started

1. In the sidebar, go to Settings.
2. Click Support.
3. You will land on the Support page at /support, where you can see help options such as AI Chat, User Guides, and Human Support.

Actions

Submit a new support ticket

1. Open Settings in the sidebar.
2. Click Support.
3. On the Support page, find the support options and click New Ticket or Submit Ticket.
4. You will be taken to New Support Ticket at /support/tickets/new.
5. Enter your issue details and submit the ticket.
6. You will see a confirmation that your request has been sent, and the page notes that the team will respond within 24 hours.

View and manage your tickets

1. Open Settings in the sidebar.
2. Click Support.
3. Click Support Tickets or go to /support/tickets.
4. You will see a list of your support requests.
5. Select a ticket to open its details.
6. If the ticket is closed, you will see the Detail Page message: “This ticket is closed.”

Return to the tickets list

1. From a ticket detail page, click Back to tickets.
2. You will return to the Support Tickets list, where you can review your other requests.

Upgrade for access

1. Open Settings in the sidebar and go to Support.
2. If you do not have access to all support options, click Upgrade to unlock.
3. You will be prompted to upgrade your plan to use the feature fully.

Requirements

• You need a Plus or Premium plan.
• You need to be a member.
• You must have access to Settings in the sidebar.

Troubleshooting

• You do not see Support or support actions: Check that you are on a Plus or Premium plan and that you are signed in as a member.
• You see “Coming soon” or cannot complete an action: Try again after checking the plan and role requirements. If the issue continues, contact support.