AI for Hospitality
Your guests remember how you made them feel. AI handles the rest.
AI hospitality software with pre-built agent templates that automate guest communication, review management, reservations, and supplier tracking. AI tools for hotels and restaurants that run on schedule so your team stays focused on the guest experience.
- 10 agent templates built specifically for hospitality businesses
- Connects to Gmail, Google Sheets, and Calendar — works with your existing tools
- Human approval on every guest-facing action — you stay in control
- No code, no configuration files, no API keys
- Test and choose the best AI model for your work with Model Testing
The real cost of inconsistent guest communication.
Every unanswered review damages your reputation. Every missed pre-arrival email is a lost upsell. Your team excels at in-person service — but the digital touchpoints that shape guest expectations often get neglected because there is always something more urgent happening on the floor. AI tools for hotels and restaurants handle the communication workflows that slip through the cracks.
How the platform works for hospitality.
Run tests comparing GPT, Claude, Gemini, and open-source models on your actual tasks — guest communication, review responses, menu writing. Measure quality, cost, and speed before committing.
Learn more →Turn your test results into an intelligent router with one click. It automatically dispatches each task to the winning model based on your weighted preferences for quality, cost, and speed.
Learn more →IIMAGINE classifies your data around your objectives and priorities using our SCOPED framework (Status, Challenges, Objectives, Priorities, Enablers, Deadlines). The AI advice you get is grounded in what actually matters to your business — not generic suggestions.
Learn more →Create agents from templates or from scratch. Give them access to Gmail, Sheets, and Calendar. Assign tasks on a kanban board the same way you assign work to staff. Every guest-facing action requires your approval.
Learn more →Set access rules once — they apply to every person, every agent, every model. Your review agent cannot see financial data. Your part-time staff cannot access supplier contracts. Boundaries that apply equally to humans and AI.
Learn more →Run open-source AI models on your own machine when the conversation cannot leave your desk. Staffing decisions, legal matters, financial strategy — processed locally with zero data transmission.
Learn more →10 agent templates for hospitality.
Pre-built, ready to install. Connect your accounts, replace sample data with yours, and run. Or create custom agents from scratch.
Best practices for AI in hospitality.
Common pitfalls to avoid
- Using the public interface of ChatGPT or Gemini for guest data — your data is used for training, which may breach privacy regulations
- Sending AI-generated guest communications without review — always approve before sending
- Relying on a single AI model without testing it against your actual work — quality varies significantly by task type
- Skipping data governance setup — an AI agent with unrestricted access is as risky as an employee with unrestricted access
- Creating one giant prompt instead of splitting tasks into specialised agents with clear responsibilities
Recommended approaches
- Start with one agent (review responses or reservation confirmations are the easiest wins) and expand as your team builds confidence
- Run Model Testing on a sample of your real guest communications before committing to any AI provider
- Use the human approval system for all guest-facing actions — build trust with your team gradually
- Keep agent instructions focused — one agent per workflow performs better than one agent trying to do everything
- Review agent output for the first few weeks, then adjust instructions to improve quality over time
Frequently asked questions.
Yes. Unlike the public interfaces of ChatGPT or Gemini, data processed through IIMAGINE is not used for AI model training. You can also run sensitive conversations through Local AI (on your own machine) for zero data transmission. Data governance rules ensure agents only access what you explicitly allow.
No. Agent templates come pre-configured with instructions, tools, and sample data. Setup is: connect your Google account, replace sample data with your real booking and guest data, create a task, and click run. No code, no API keys, no configuration files.
Free plan to start with credits included. Paid plans from $29/month with additional credits. You see the exact cost of each agent run before it executes. A typical review response or confirmation email costs less than $0.01 in AI credits.
No. These agents handle repetitive digital tasks — responding to reviews, sending confirmations, drafting promotions, tracking invoices. They free your team to focus on what matters most in hospitality: the in-person guest experience.
Yes. After installing a template, swap Google tools for their Microsoft equivalents — Outlook for Gmail, Outlook Calendar for Google Calendar, Excel for Google Sheets. The agent instructions adapt to whichever tools are connected.
You can create custom agents from scratch with the agent builder. Define instructions in plain English, connect tools, and assign tasks. Or modify any installed template to match your exact workflow.
When an agent needs to send an email or create a calendar event, it pauses and waits for your approval. You see exactly what it wants to send, to whom, and can approve or reject. The agent only proceeds after you explicitly allow it.
Yes. Agents live in your workspace and are accessible to team members based on the roles and permissions you set. Multiple people can review and approve agent actions.
Stop letting admin steal time from your guests.
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